For your information

• These are the terms on which we sell all Goods to you. By accessing our Website and/or ordering any of the Goods, from the website or facebook, you agree to be bound by these Terms and Conditions. Before placing an order on the Website, you will be asked to agree to these Terms and Conditions by clicking the button marked ‘I Accept’. If you do not click on the button, you will not be able to complete your order.If purchasing via facebook it is assumed you have read the terms and conditions and agree to them by entering into a contract by making payment.
• It is your responsibility to read these terms and conditions. If not in agreement with these terms, you should not use our website, or purchase or products
• Millstream Saddlery reserves the right to amend, change and update these terms and conditions at any time.
• All products are sold as seen and described in their individual adverts. It is your responsibility to read the advert fully, and make any further inquiries should you need further information.
• Millstream saddlery attempts to ensure the website is up to date and accurate. In the event a product has sold but is still live on the website, we reserve the right to cancel your order if the product has already sold, we can offer an alternative or a refund. You will be contacted via email in this case.
• Millstream saddlery reserves the right to amend, change, update or remove the content on the website or on social media at any time without notifying users.
• Millstream Saddlery reserves the right to change prices and discount items without notifying users. If an item you have purchased has been reduced in price no refund or credit will be given.

Products

• Item might be slightly different to the photo provided due to us having multiple of the same item.
• The colour of the items may vary due to camera and screen settings. If you are looking to match a specific colour of leather then please contact us and we can try our best but not guarantee a 100% match. We cannot be held responsible if the exact colour is not what you expected. Due to the nature of leather, oil and soaping will darken leathers and will result in a colour change.
• Due to the soft nature of plastic bits, if they are not correctly adjusted in the mouth it is very common for horses to chew them. It may result in damage, sharp corners and likely breakage. It is your responsibility to adjust the bit correctly in the mouth and not our responsibility if they are chewed or show tooth marks with use.
• Sweet iron will naturally rust in air, water and the horses mouth, this is what it is designed to do. Therefore, please expect sweet iron bits to rust, or be rusty whether new or used.
• Second-hand products will show signs of use are to be expected. All leather and stitching is checked before the item is put on sale. As leather is a natural product it can break at any time regardless of whether new or used, therefore we cannot be held responsible for breakage of any leather items.
• We cannot be held responsible for any misuse of any item by the purchaser which results in damage or breakage of any item. We will describe the condition of an item over and above expected use of a second-hand item.
• We sell products in good faith that they are sound and fit for purpose. However, it is your responsibility to ensure the item is safe, sound, and fit for purpose by having the product checked. We accept no responsibility for products found to be faulty outside of the 14 day returns policy below.

Gift Vouchers, E-Vouchers and Cards

• Vouchers and gift cards are not redeemable for cash
• Redeemable instore and online.
• Cannot be refunded or exchanged
• Once they have expired they cannot be reinstated

Rewards Scheme

• Rewards are not redeemable for cash
• Anything purchased using points and then returned is given as credit only no refunds will be given
• Points can be spent in store or online
• Points do not expire
• Loss of card will result in loss of points unless you have registered your email with us
• 1 point is 1 penny to spend
• Points cannot be spent on gift cards, postage costs, services or fitting charges
• We reserve the right to substitute or remove products and services available for points collection and redemption in store and/or online without notice

Liability

• Millstream saddlery shall not be held liability for any loss, damage or injury suffered by you, your horse or third party as a result of the products and services provided by Millstream Saddlery.
• We try to avoid any dispute, so we deal with complaints in the following way: Complaints should be submitted in writing via email toinfo@millstreamsaddlery.co.uk, specifying the date your Order was place, the product(s) your ordered, the reason for your complaint, and your expected resolution. We will respond as promptly as possible; however, we aim to respond within 7 working days.